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Effective Date: 04/13/2026

Soul City Technologies, LLC respects your privacy. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and your rights regarding that information in connection with our website, services, and SMS/text messaging program, including messages sent from a dedicated phone number.

Business & Contact Information Business name: Soul City Technologies, LLC

Address: PO Box 60093, Savannah, GA 31420

Support email: bgibson@soulcitytech.com

Support phone: 912-217-8477

Data protection/contact person: Dave Gibson

Information We Collect

Information you provide directly: name, mobile phone number, email address, postal address, payment information, account credentials, service preferences, communications you send to us, and any other information you submit.

Automatically collected data: device identifiers, IP address, browser type, operating system, log data, usage and analytics data, and carrier-related metadata necessary to deliver SMS messages.

Derived/aggregated information: message delivery status, engagement (e.g., replies, opens if applicable), and aggregated usage statistics.

Third-party sources: information from service providers, partners, payment processors, or public sources (e.g., when verifying contact details).

How We Use Your Information We use personal information to:

Provide, operate, and improve our services and website.
Send SMS/text messages for appointment reminders, billing, service notifications, support messages, and (if you consent) marketing and promotional messages.
Process payments, invoices, and account management.
Respond to your requests and provide customer support.
Detect and prevent fraud or abuse and protect our rights and property.
Comply with legal obligations.
Conduct analytics and improve user experience.

Legal Bases for Processing (where required by law) Where applicable, we process data based on your consent, performance of a contract, our legitimate interests (e.g., service delivery, security, analytics), or to comply with legal obligations.

SMS/Text Messaging Specifics

Opt-in: You must opt in (provide consent) to receive SMS messages from us.
Message & data rates: Carrier message and data rates may apply. We are not responsible for carrier charges.
Message frequency: You may receive up to [estimate, e.g., X] messages per [time period]. Actual frequency depends on account activity and service preferences.
HELP & STOP: For help, reply HELP to any message or contact bgibson@soulcitytech.com or 912-217-8477. To opt out, reply STOP to any message; you will receive a confirmation and will not receive further marketing texts. Transactional messages required by law may continue where applicable.

Sharing and Disclosure We may share personal information with:

Service providers and subprocessors (e.g., messaging platforms, SMS carriers, hosting providers, payment processors) who process data on our behalf under contract.
Business partners and affiliates, when necessary to provide services you request.
Third parties in the event of a corporate transaction (merger, acquisition, asset sale) — with notice to affected users where required.
Law enforcement, regulators, or other third parties when required by law, legal process, or to protect rights, safety, or property.
We require third parties to protect personal data and to process it only for authorized purposes.

Data Transfers and International Processing We and our service providers may transfer and process your information outside your country, including in the United States and other jurisdictions whose laws may differ. We take steps (e.g., contractual safeguards) to protect personal information in accordance with this policy and applicable law.

Data Retention We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Specific retention periods depend on the type of data and legal requirements; contact us to request details.

Security We implement reasonable technical, administrative, and organizational measures to protect personal information. However, no security system is perfect; we cannot guarantee absolute security.

Your Rights and Choices Depending on your jurisdiction, you may have rights including to:

Access: request a copy of personal information we hold about you.
Correction: request correction of inaccurate personal information.
Deletion: request deletion of your personal information (subject to legal exceptions).
Restrict or object to processing, or request portability of your data.
Withdraw consent to marketing communications at any time (e.g., reply STOP for SMS).
To exercise these rights, contact us at [support@yourbusiness.com]. We will respond in accordance with applicable law.

Children Our Services are not directed at children under [13/16, as applicable]. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information about a child, contact us to request removal.

Cookies and Tracking We use cookies and similar technologies to operate the website, analyze usage, and deliver content. You can control cookies via your browser settings; blocking cookies may affect site functionality.

Third-Party Links and Services Our website or messages may include links to third-party sites and integrations. We are not responsible for the privacy practices of third parties. Review their privacy notices before providing personal information.

Changes to This Privacy Policy We may update this policy. We will post the revised policy with an updated Effective Date. Continued use after changes constitutes acceptance of the updated policy.

Soul City Technologies, LLC

Address: PO Box 60093, Savannah, GA 31420

Support email: bgibson@soulcitytech.com

Support phone: 912-217-8477

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